Terms of Service

1. About these Terms

These Terms of Service ("Terms") govern your use of Norlo, including the Norlo website, application, programmes, challenges, progression features, social features and related services.

By using Norlo, you agree to these Terms.

If you do not agree to these Terms, please do not use Norlo.

2. What Norlo is

Norlo is a health, lifestyle and personal-development service designed to help users build healthier and more consistent daily routines.

Norlo may include features such as:

• daily challenges and actions;
• Fuel, Move, Mind and Grow areas;
• programmes such as Norlo 30;
• verification and progress systems;
• XP, levels and other progression;
• the Island and related customisation;
• friends, leaderboards and referrals; and
• other features we introduce over time.

Features may change as Norlo develops.

3. Eligibility

You may use Norlo only if you are legally able to agree to these Terms and your use is permitted under the laws applicable to you.

If you are under 18, you should review these Terms and the Privacy Policy with a parent or guardian where appropriate.

If applicable law requires parental or guardian involvement for you to use a particular feature or enter into a contract, that requirement will apply.

4. Your account

You are responsible for:

• providing information that is accurate where Norlo asks for it;
• keeping your account and authentication information secure;
• taking reasonable steps to prevent unauthorised access to your account; and
• notifying us if you believe your account has been compromised.

You must not knowingly create an account using another person's identity or impersonate another person.

5. Using Norlo responsibly

You agree not to:

• misuse or interfere with Norlo;
• attempt to gain unauthorised access to accounts, systems or data;
• introduce malicious code or other harmful material;
• exploit bugs or vulnerabilities for an unfair advantage;
• manipulate verification, challenges, referrals, XP, gems or other progression systems fraudulently;
• impersonate another user;
• use Norlo to harass, threaten or abuse another person; or
• use Norlo in a way that violates applicable law.

6. Health and wellbeing information

Norlo is designed as a general health, lifestyle and wellbeing service.

Norlo does not provide medical diagnosis, medical treatment, emergency services or personalised medical advice.

Information, challenges, programmes and recommendations provided through Norlo are not a substitute for advice from a qualified healthcare professional.

You should seek appropriate professional medical advice where you have concerns about your health or wellbeing.

You should not use Norlo as an emergency service.

7. Challenges, programmes and verification

Norlo may use challenges, questions, timers, checkpoints, inputs and other verification methods to record progress.

You agree to use these systems honestly.

Norlo may adjust, remove, pause or replace challenges, programmes or verification methods when reasonably necessary to operate, improve or secure the service.

Progress, rewards and other in-app values are digital features of Norlo and do not represent cash or a guaranteed monetary value.

8. Social features

Some Norlo features may allow you to interact with other users, including through friends, leaderboards, referrals or other social features.

You must use these features respectfully and lawfully.

You must not use social features to harass, threaten, impersonate, expose private information about others or otherwise misuse the service.

We may modify or remove social features where reasonably necessary for safety, privacy, security or product changes.

9. User content

You may be able to submit information or content to Norlo, such as profile information or reflections.

You remain responsible for content you submit.

You must not submit content that:

• is unlawful;
• infringes another person's rights;
• contains malicious code;
• is abusive or threatening; or
• contains sensitive information that Norlo does not ask you to provide.

You retain any rights you have in your content.

You grant Norlo a limited, non-exclusive permission to process and display content you submit only as reasonably necessary to operate and provide the relevant Norlo feature.

We do not claim ownership of your personal content simply because you submit it to Norlo.

10. Norlo intellectual property

Norlo and its content, software, designs, branding, logos, graphics and other materials are owned by or licensed to Norlo unless stated otherwise.

Subject to these Terms, we give you a limited, non-exclusive, non-transferable permission to use Norlo for its intended purpose.

You must not copy, reproduce, distribute, modify, sell or commercially exploit Norlo's software, branding or proprietary materials without permission.

11. Availability and changes

We aim to keep Norlo available and functioning, but we do not guarantee that:

• Norlo will always be available;
• every feature will remain unchanged;
• the service will always be error-free; or
• every piece of content or information will always be complete or current.

We may improve, modify, suspend or discontinue features where reasonably necessary, including for security, legal, technical or business reasons.

Where a change materially affects users, we will take reasonable steps to communicate it where appropriate.

12. Free services and future paid features

Some or all Norlo features may currently be provided free of charge.

We may introduce paid features or subscriptions in the future.

If Norlo introduces paid services, we will provide applicable pricing and other required information before you are charged, and additional terms may apply.

Nothing in these Terms requires you to purchase a paid service.

13. Suspension or termination

We may suspend or terminate access where reasonably necessary, including where:

• you seriously or repeatedly breach these Terms;
• you attempt to compromise the security of Norlo;
• you engage in fraudulent activity;
• suspension is necessary to protect other users or Norlo; or
• we are legally required to do so.

Where appropriate and reasonably possible, we will give you notice and an opportunity to resolve a problem before restricting access, except where immediate action is necessary.

You may stop using Norlo at any time.

14. Account deletion

You may request deletion of your account.

Where deletion is available through the service, you can use the relevant account settings.

Some information may need to be retained where required by law or where another lawful reason for retention applies.

Further information is provided in the Norlo Privacy Policy .

15. Third-party services

Norlo may rely on third-party services and integrations to operate parts of the platform.

Those services may have their own terms, privacy policies and availability conditions.

We are not responsible for services that are operated independently by third parties, although we will take reasonable steps to choose appropriate providers for services we rely on.

16. Our responsibility

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in these Terms affects your legal rights as a consumer.

Subject to applicable law, Norlo is not responsible for losses that are not reasonably foreseeable or for circumstances outside our reasonable control.